***SPECIAL COVID-19 FAQ***
When will you reopen?
We plan to re-open our spaces to Private Office and Campsite members on April 13, 2020. This is after the current Stay at Home order issued by Governor Walz expires, but is dependent on government guidance.
For Social, Fulltime, and Dedicated Desk members, we will provide access to commons areas with limited seating based upon social distancing requirements. These seats will be provided on a first come first serve basis.
At the time of reopening, we will provide minimum services, perform extra cleaning, and enforce strict social distancing rules.
What if I need to get into my office?
Since a “shelter in place” order has been given from midnight on 3/27 through 4/10, we will be unable to complete mail pick-ups or other access requests for that period of time. For questions regarding access, you can email Access@fueledcollectivemn.com.
Will my card work? Can’t I just use that?
Unfortunately, no. Access badges will not work, regardless of your membership level. This is part of the Ingress/Egress requirement of the Emergency Executive Order, and in order to ensure control of the spaces during this unprecedented time.
What about my mail and packages?
After Monday, March 29th we will no longer be able to receive mail or packages.
What about my membership if I can’t access the space?
We know this will have an impact on all of our businesses, and therefore we want you to know that we will provide credit to all active members who are current on their payments for the number of days Fueled Collective remains closed. On Wednesday, March 18th, you started accruing credits for the number of days closed. At this time, we will continue to process membership fees and the credits per day of closure will continue to accrue.
Some of our members have waived their credits at this time, which makes a huge difference in the impact this has on our business. We are deeply grateful to those who have made such a commitment, and if you share that mindset please let us know at firstname.lastname@example.org.
What if I want to freeze my membership?
This isn’t a standard policy but due to these special circumstances, we are giving credits for the number of days our spaces are not open. Effectively freezing your membership for now.
I need to cancel my membership. How do I go about this?
We understand that these are difficult times. Before canceling we are asking you to consider the option of leaving your membership in place and to receive credits for the number of days our spaces are not open. This provides the best option of eliminating an expense while you cannot use it, and to have it available immediately once we all get to the other side of “the curve.”
However, if you decide, given your situation, that you need to cancel, our normal membership rules apply. You can submit your cancellation notice by emailing email@example.com. While we would hate to see you leave, we certainly understand that we all are making decisions we otherwise would not make.
How can I stay updated on changes?
We will continue to communicate via email, our website, and our private LinkedIn Group (we will be connecting with you on LinkedIn and ask to join if you are a member). For direct questions, you can email firstname.lastname@example.org
Wondering how Fueled Collective works? Or perhaps who works at Fueled Collective? Take a look through our FAQs and if you still can’t find what you’re looking for, drop us a line!
Where is Fueled Collective located?
Fueled Collective has locations in
Interested in a visit? We offer frequent tours.
Does my membership cover all locations?
Yes, a membership to Fueled Collective allows you to visit any of our locations. We also have reciprocity with other unique coworking spaces through our partnership with LExC (League of Extraordinary Coworking Spaces) and Google for Startups. These venues offer special access and privileges to members at all other coworking locations nationally and globally.
What is the best way to meet other members?
We always tell our members that the more you put into your membership, the more you get out of it! By coming to Fueled Collective more often, you can break into the social scene, meet new allies and connect with others who share your interests. To help you, we also have:
- Location Managers, who are happy to help answer any questions and introduce you to others.
- Social club membership – which comes with all coworking memberships.
- Plenty of networking and learning events across all our locations.
- A member portal, where you can browse a member directory and reach out to other members.
If I’m a member, can I still meet my clients or collaborators in Fueled Collective if they aren’t members?
We are happy to welcome guests into the community. You’re free to invite guests to the social club. You can also bring guests in for meetings or collaboration. Guests who are visiting for long stretches can purchase a guest pass, which is available from the front desk.
Is there an application process?
No. Anyone is free to join Fueled Collective. The registration process is simple, quick and immediate. You can register online for any level of individual membership and start right away.
Dedicated spaces are not always available, so if you are interested in a space, please inquire and we will work with you to find something that meets your needs.
Are there certain kinds of businesses that join Fueled Collective?
On the work side of things, we have businesses of all kinds, including:
- Creative firms
- Tech companies
- Consulting firms
The social club draws people from an even wider range of professions.
What are the hours that I can cowork? Is there an option for odd work hours?
Our general “office hours” are from 8 a.m. to 5 p.m. For those who want 24/7 access to the space, we do offer a variety of flexible membership options. So essentially, you do have the option to work whenever you like!
I travel a lot. Are there flexible membership options?
Absolutely. We recommend looking at an individual membership that gives you access to all Fueled Collective locations on a come-and-go basis, according to your work, travel and meeting needs. If you find that you need more days than your membership level allows, you can purchase additional day passes or 5 punch cards as an add-on. As a frequent traveler, be sure to check out the reciprocal locations that your membership offers you access to in different cities.
What if I only want to be a member for one month?
Our membership options are geared toward longer-term commitments. However, a good option for a short-term need would be to purchase a 5-punch pass, which costs $195 and lets you visit Fueled Collective five times. We also offer day passes for $50 each. Both can be purchased at any of our locations.
Can I get mail sent here? And what would my mail address look like?
Yes, we have an add-on service available that allows you to have a Fueled Collective mail address. This is available at all of our locations for $20/month. Your business address will be the same as the Fueled Collective address with a three-digit mailbox number tacked on the end.
What other add-on services do you have?
We offer lockers – a lockable location to keep all the stuff you don’t want to take with you. Available in Minneapolis and Uptown. We also offer monthly parking contracts, available at some locations.
Can I host evening events at Fueled Collective?
Yes – we offer our meeting spaces to members and non-members alike. For more information on our meeting spaces and rates, please visit our meetings page. We have over 20 meeting spaces at Fueled Collective to choose from.
Members and non-members can host events at Fueled Collective. Visit our hospitality page to see some of our top event venues.
Can I use a half-day?
When you come to Fueled Collective, we ask that you always badge in at the front desk to let us know you are in the space. This also helps us assist with your visitor and guest traffic. Since we do not manage memberships by the hour, but rather by the day, the time you choose to spend in the space is up to you and will be counted as one day. You can, however, make multiple visits during the day and this is only counted as one day.
Can I bring alcohol to my event?
If you host an event at Fueled Collective, you’ll need to work with our liquor catering partner.
I am on the phone a lot. Is this still a good place for me?
Absolutely. In our spaces, we have created areas that are conducive to phone calls. In our common areas, you are free to make and take phone calls, Skype calls, etc. However, we do ask that you do not use a speakerphone as this is disruptive to the rest of the community. If you need more privacy, you can use one of our phone booths, available in all locations on a first-come, first-serve basis. You can also schedule a meeting room using your conference room hours available via most memberships.
What is the level of commitment?
- Individual memberships come with no commitment.
- Dedicated spaces come with a 6-month commitment.
I am not sure how many days I will use. How easy is it to upgrade and downgrade?
It’s easy – we just ask that you provide us with 30 days notice, per our membership agreement.
Why do I have to pick a “home” location? What does that mean?
We ask our full-time members to select a home location that provides them access to Fueled Collective at a select location 24 hours a day, 7 days a week, 365 days a year. You are also welcome to visit other Fueled Collective spaces during standard business hours, but you will have 24/7 access at your home location.
What happens if you go over your included meeting rooms allowance for a month?
If you reach your allowance limit, you can still book meeting rooms and pay the member hourly rate, which is discounted compared to non-member rates.
Is Fueled Collective open on holidays?
- Memorial Day – Mon., May 25 – locations closed
- Fourth of July – Fri., July 3 – locations closed
- Labor Day – Mon., Sept. 7 – locations closed
- Thanksgiving – Thurs., Nov. 26 – locations closed
- Black Friday – Fri., Nov. 27 – locations open 10 am-4 pm
- Christmas Eve – Thurs., Dec. 24 – locations closed
- Christmas Day – Fri., Dec. 25 – locations closed
- New Year’s Eve – Thurs., Dec. 31 – locations open 8 am-2 pm
- New Year’s Day – Fri., Jan. 1, 2020 – locations closed